Cookies Policy | Lucky Friends Casino

What are cookies?

Cookies are small text files placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember certain information and support particular features. Some cookies are stored only for the duration of your browsing session and are removed when you close your browser. Other cookies remain on your device for longer, subject to the cookie settings, browser controls and other settings that apply.

We may also use technologies that perform a similar function to cookies, such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we refer to cookies and these related technologies together as cookies unless a different explanation is needed.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be associated with an account, device, browser or other information that can identify you. Where this happens, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Why we use cookies

To help the website operate securely and reliably.
To remember choices you make, such as language, region or display preferences.
To understand how visitors use the website and identify areas that may need improvement.
To support account, verification, security and session functions where these are needed for the service.
To measure the effectiveness of communications, advertising or promotional activity where permitted.
To help detect unusual activity, prevent misuse and protect the website, users and our business.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support page navigation, secure areas, session management, account access, fraud prevention, load balancing and other features required to provide the service. Because the website may not work properly without them, they generally cannot be switched off through a standard cookie preference tool. You may be able to block them through your browser, but doing so may prevent parts of the website from operating.

Functional cookies

Functional cookies allow the website to remember settings and choices. For example, they may help remember a preferred display option, a selected region or information entered during a visit. If you decline these cookies, some features may be less convenient or may need to be selected again during a later visit.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may provide information about pages viewed, navigation patterns, approximate location, device type, browser type, referral sources and technical performance. We use this information to monitor performance, improve content, identify errors and make the website easier to use. Analytics information is generally considered in aggregate or combined form, but it may still be linked with other information where the law allows.

Advertising and measurement cookies

Where used and permitted, advertising or measurement cookies may help us understand whether communications or promotional activity are relevant and effective. They may also help limit repeated advertisements or measure visits that result from a campaign. These cookies may be placed by us or by service providers acting on our instructions. They are not intended to override your responsible gambling choices or provide a way around age, identity, location or account controls.

Security and compliance technologies

We may use cookies and related technologies to assist with security, account protection, technical monitoring, identity and age-related processes, location checks, fraud prevention and compliance obligations. The use of these technologies may be necessary to protect the integrity of the service and meet legal or operational requirements.

Third-party cookies and services

Some cookies may be set by third parties that provide services for the website. These providers may support functions such as analytics, security, hosting, payment-related processes, customer support, content delivery or campaign measurement. A third party may process information collected through its technology under its own privacy policy and terms, as well as any agreement it has with us.

We do not control every setting or practice of an independent third party. You should review the privacy information made available by the relevant provider if you want to understand how it handles information. Third-party cookies may change from time to time as services, technology and business requirements develop.

We take reasonable steps to select and manage service providers appropriately. However, no website, transmission method or security system can be guaranteed to be completely secure. Information collected through cookies may be processed in Australia or another country, subject to applicable law and the arrangements in place for the relevant service.

Information that may be collected

The date and time of a visit or interaction.
Pages, features or content viewed and the actions taken on the website.
Browser, operating system, device and general technical information.
Approximate location or general region inferred from technical information.
Information about errors, response times and website performance.
Cookie preferences, consent choices and similar settings.
Referral information, such as the website or campaign that directed you to us.

The information collected will depend on the technology used, your device and browser settings, the permissions you give, and the features you use. We do not use this policy to promise that every cookie or technology will operate in the same way for every visitor.

Your cookie choices and controls

When you first visit the website, you may be shown a cookie notice or preference tool. Where consent is required, you can choose whether to allow optional categories of cookies. Your choices may be stored so that the website can remember them. You can return to the available cookie settings to change or withdraw an optional consent choice, subject to technical limitations.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block some or all cookies, or receive a warning before a cookie is stored. The method varies between browsers and devices, so you should check the help information provided with your browser or operating system.

What happens if you block cookies?

Blocking or deleting cookies may affect how the website looks and operates. You may need to repeat choices, lose saved settings, or be unable to use account and security features. Some pages may not load correctly, and certain services may not be available. Blocking optional cookies should not usually prevent access to all website content, but the effect depends on the category of cookie and the function it supports.

Deleting cookies does not necessarily delete information already collected or held under our Privacy Policy. It also may not prevent all similar technologies from operating. To stop a particular type of collection, you may need to use more than one control, including the website preference tool, browser settings and controls offered by a relevant third party.

Responsible gambling and cookie choices

Cookie settings are separate from responsible gambling tools and account controls. Changing cookie preferences does not change any deposit, wagering, account, exclusion, verification or other restriction that may apply to your account. If you want to reduce or stop gambling activity, use the responsible gambling options made available on the website or follow the relevant account process.

Retention, privacy and updates

Cookies may remain on your device for different periods. Some expire when a browsing session ends, while others may remain until they expire, are replaced or are removed by you. The period will depend on the purpose of the cookie, the technology used, your settings and any legal, security or operational requirement that applies. We aim to keep cookie-related information only for as long as reasonably necessary for the purpose for which it was collected.

Information collected through cookies may be personal information under Australian privacy law or another applicable law. We handle personal information in accordance with our Privacy Policy, including the information provided there about collection, use, disclosure, security, overseas handling and available privacy choices. Depending on the circumstances and applicable law, you may have rights to request access to or correction of personal information, or to raise a privacy concern.

We may update this Cookies Policy when our website, technologies, service providers, legal obligations or business practices change. The updated version will be made available on the website, with the revised date or other notice where appropriate. You should review this page from time to time so that you understand the current use of cookies. Continued use of the website after an update may be subject to the updated policy, but any consent required by law will be requested through the relevant process.

Questions or privacy concerns

If you have a question about this policy, your cookie choices or the handling of personal information, use the contact or privacy process made available on the Lucky Friends Casino website. Please do not include unnecessary sensitive information in an enquiry. We may need to verify your identity before responding to a request about an account or personal information.