Lucky Friends Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Lucky Friends Casino. Please read them carefully before registering an account, making a deposit or playing any game. By using the website, you confirm that you understand and agree to these Terms, together with any other rules or information displayed on the website.

Lucky Friends Casino operates under a licence issued by the Curaçao Gaming Authority, reference number 152125, which regulates its gaming activities and player protection measures.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Lucky Friends Casino in relation to your use of the website, account services, games, promotions and related features. They apply whether you access the website from a computer, mobile phone, tablet or another supported device. Additional rules may apply to particular games, promotions, payment methods or services. Those rules will be made available where relevant and form part of these Terms.

You should read these Terms, the Privacy Policy, the Responsible Gambling information and any promotion-specific terms before using the website. If you do not understand any part of the agreement, you should obtain independent advice before continuing. If you do not accept these Terms, you must not register, deposit funds, place bets or otherwise use the website.

Lucky Friends Casino may update these Terms from time to time to reflect changes to the website, games, payment services, business practices or applicable law. The updated version will apply from the date it is published, unless a different effective date is stated. Your continued use of the website after an update indicates acceptance of the revised Terms. You should review this page regularly.

Eligibility and lawful use

You must be at least 18 years old and legally permitted to access and use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before using the website. You must not use Lucky Friends Casino if online gambling is prohibited for you, if you are subject to a gambling restriction or exclusion, or if you are otherwise not eligible under applicable law.

Access to the website may be restricted in certain locations or for certain users. Lucky Friends Casino may refuse access, suspend an account or take other appropriate action where it reasonably believes that a user is ineligible, located in a restricted area or using the website unlawfully.

2. Accounts, identity and security

You may need to register an account to access particular games or services. Information supplied during registration must be accurate, complete and current. You must promptly update your details if they change. An account must be registered in your own name and may only be used by you. You must not create an account for another person, allow another person to use your account or operate more than one account unless expressly permitted.

Lucky Friends Casino may ask you to verify your identity, age, location, payment details or source of funds. Verification may involve documents or other information reasonably required to meet legal, security, fraud-prevention or responsible gambling obligations. You agree to provide information that is genuine and readable and to respond within a reasonable period. Services, withdrawals or account access may be restricted while checks are incomplete.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a proven failure by Lucky Friends Casino to apply appropriate security measures. You must notify the website promptly if you believe that your account details have been lost, disclosed, misused or accessed without permission. You should log out after each session, particularly when using a shared device.

Suspension and closure

Lucky Friends Casino may suspend, restrict or close an account where it reasonably suspects a breach of these Terms, inaccurate information, fraud, money laundering, unauthorised use, collusion, a technical issue or a requirement to comply with applicable law. Action may also be taken to protect the website, other customers or the integrity of games. Where appropriate and lawful, you may be given information about the reason for the action.

You may request account closure at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or unlawful conduct. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. Funds associated with fraud, chargebacks or other prohibited conduct may be withheld where permitted.

3. Deposits, withdrawals and gaming activity

You may only use payment methods that belong to you or that you are authorised to use. The name and account details connected with a payment method may need to match your registered account information. Third-party deposits, anonymous payment arrangements and attempts to disguise the source or destination of funds may be rejected or investigated.

Before using a payment method, you should check the fees, conditions and processing requirements that apply to it. Payment providers, banks or other financial institutions may impose their own charges or restrictions. Lucky Friends Casino is not responsible for costs applied by a third party, delays caused by a payment provider or a transaction declined outside its control.

Deposits must be made for the purpose of using the available services and not for commercial, unlawful or fraudulent activity. You must not attempt to deposit funds that you know, or reasonably suspect, are connected with illegal activity. Transactions may be monitored and may be delayed, rejected, reversed or referred for review where required for security, compliance or technical reasons.

Withdrawal requests may be subject to account verification, payment checks, game rules, applicable promotional terms and legal requirements. Lucky Friends Casino may return funds through an approved method linked to you, where reasonably practicable. A request may be reviewed if there is an unsettled transaction, a chargeback, suspected misuse, a duplicate account or another issue requiring investigation.

Games and results

Games must be used only as intended and in accordance with the instructions displayed on the website. Game results are determined by the applicable game system and recorded information. Where a technical fault, communication failure, software error or other malfunction affects a game or transaction, Lucky Friends Casino may void the affected activity and take reasonable steps to correct the issue.

You must not use software, devices or methods designed to interfere with the website, gain an unfair advantage, automate play without permission, manipulate game outcomes or obtain unauthorised access to data. Attempts to exploit an error or vulnerability must be reported rather than used. Lucky Friends Casino may investigate unusual activity and may suspend access while an investigation is carried out.

4. Promotions, bonuses and responsible gambling

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms may include eligibility rules, qualifying transactions, game restrictions, wagering or play-through requirements, expiry conditions, maximum values and withdrawal conditions. You should review the full promotional terms before opting in or using an offer. If there is an inconsistency between general information and promotion-specific terms, the promotion-specific terms will apply to that offer.

Lucky Friends Casino may cancel, amend or withdraw an offer where permitted, including where an offer has been published in error, is being misused or can no longer be provided. A user must not open multiple accounts, use another person's account, conceal relevant information or use coordinated activity to obtain an unfair promotional benefit. Promotional balances or rewards may be removed where the applicable terms have not been met.

Play within your limits

Gambling involves risk and should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Do not chase losses, borrow money to gamble, gamble when distressed or allow gambling to interfere with work, relationships, study or daily responsibilities.

Set a personal budget before you play and stop when that budget has been reached.
Use available deposit, spending, time or session controls where offered.
Take regular breaks and avoid gambling when affected by alcohol, medication or other substances.
Do not ask another person to gamble on your behalf or use another person's account.
Consider account restrictions, a break or self-exclusion if gambling is becoming difficult to control.
Seek support from an appropriate gambling-help service or health professional if gambling is causing concern.

Requests for a break, account restriction or self-exclusion will be handled according to the responsible gambling tools and processes available on the website. You must not attempt to bypass a restriction by opening another account or using another person's details. Information about responsible gambling support is provided for your protection and should be used whenever you feel that your gambling is no longer enjoyable or manageable.

5. Website use, privacy and liability

You must use the website responsibly and lawfully. You must not upload harmful code, interfere with the operation of the website, scrape or copy content without permission, impersonate another person, publish misleading material, harass other users or attempt to bypass security controls. You are responsible for ensuring that your device, internet connection and software are suitable and secure.

The website may include links, content or services provided by third parties. These are made available for convenience and may be governed by separate terms and privacy policies. Lucky Friends Casino does not control every third-party service and is not responsible for matters outside its reasonable control. You should review third-party conditions before using those services.

Personal information will be collected, used, stored and disclosed in accordance with the Privacy Policy and applicable privacy laws. Information may be used for account administration, identity checks, payment processing, fraud prevention, customer support, responsible gambling measures, legal compliance and service improvement. By using the website, you acknowledge that these activities may be necessary to provide and protect the services.

The website and its content may not always be available, uninterrupted or free from errors. Maintenance, updates, network problems, supplier failures, cyber incidents and events outside reasonable control may affect access. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

To the extent permitted by law, Lucky Friends Casino will not be responsible for losses caused by your failure to protect account details, your misuse of the website, inaccurate information supplied by you, interruptions outside reasonable control or reliance on information that was not intended to be a guarantee. Nothing in these Terms limits responsibility for fraud, wilful misconduct or any other liability that cannot legally be limited.

Intellectual property and disputes

Website content, branding, text, graphics, software and other materials are protected by intellectual property laws unless stated otherwise. You may use the website for personal, lawful purposes only. You must not reproduce, modify, distribute, sell or commercially exploit website content without prior permission.

If you have a question or concern about your account, a transaction or the website, you should raise it through the support option made available on the website. Please provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints will be considered in accordance with applicable procedures and law.

These Terms are intended to operate with the laws and regulatory requirements that apply to the services and your use of the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a right immediately does not waive that right. The current version of these Terms is the version published on the website.