Privacy Policy

This Privacy Policy explains how Lucky Friends Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or take part in services provided through the site. We aim to handle information fairly, securely and only for clear business, operational and legal purposes.

Lucky Friends Casino operates under a licence issued by the Curaçao Gaming Authority, reference number 152125, which regulates its gaming activities and player protection measures.

Information we may collect

When you use Lucky Friends Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you use the site, the services you access and the choices you make. Some information is provided by you directly, while other information is generated automatically when you browse or use the website.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details needed to create, maintain and support your player account. We may also keep records of communications with you, including questions, requests, complaints and information supplied through customer support.

Verification information

To help confirm identity, age and eligibility, we may request verification information and documents. These can include identity documents, proof of address or other information needed for account checks. Verification information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other unlawful activity. Please only provide information that is accurate, current and belongs to you.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, transaction dates, payment methods and transaction status. Payment providers may process payment details on their own systems. We may receive information needed to confirm or reconcile a transaction, but payment information may not be retained by us in full in every case. Transaction records help us operate your account, investigate issues, prevent misuse and meet record-keeping obligations.

Device, usage and cookie information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device details, language settings, referring pages, approximate location, access times and information about how you interact with the site. We may also collect information about errors, performance and security events. This helps us keep the website functional, protect accounts and understand how the service is used.

How we use information

We use personal information for purposes connected with providing and administering the website and its services. The main purposes may include:

Creating, maintaining and managing your player account.
Processing account activity, payments, withdrawals and other transactions.
Confirming your identity, age and account information.
Carrying out security, anti-fraud, responsible gambling and risk-management checks.
Providing customer support and responding to questions, requests or complaints.
Communicating with you about your account, service updates, security matters and important operational information.
Sending marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis to receive them.
Improving the website, its content, usability, performance and security.
Detecting, preventing and investigating suspected fraud, unauthorised access, technical abuse or other unlawful activity.
Meeting applicable legal, regulatory, tax, financial, record-keeping and responsible gambling obligations.
Enforcing relevant terms, policies and rules, and protecting the rights, property and safety of the site, players and others.

We try to collect and use information that is relevant to these purposes. If information is not provided when it is needed to create an account, complete verification, process a transaction or meet a legal requirement, some services may not be available or may be limited. We may also use information in aggregated or de-identified form for analysis, reporting and service improvement where it no longer reasonably identifies an individual.

Sharing information

Personal information may be shared with service providers that help operate the website and support players. Depending on the service involved, these providers may assist with hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security or compliance. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to process a transaction, investigate suspected unlawful activity, respond to a valid legal request, protect a person from harm, enforce applicable terms or protect the security and integrity of the website. We do not use personal information for unrelated purposes unless permitted or required by law, or unless you have been informed and given a choice where appropriate.

Some service providers may process information in countries other than Australia. Where information is handled across borders, we take reasonable steps appropriate to the circumstances to support secure handling and to manage the relevant privacy risks.

Cookies, security and data retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data records stored on your device that can help remember settings, maintain sessions, support login functions, measure website use and improve security and performance. Some cookies are necessary for core website functions, while others may help us understand usage or support communications and content.

You can manage or delete cookies through your browser settings. Your browser may also allow you to block certain types of cookies or notify you before they are stored. If you restrict cookies, parts of the website may not work as intended, and some account or security functions may be affected. Cookie choices may need to be made again if you use a different browser or device.

Security measures

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, security testing, encrypted connections and procedures for handling incidents. No website, online account or method of transmission can be guaranteed to be completely secure, so you should protect your login details and tell us promptly if you believe your account has been accessed without permission.

You are responsible for keeping your password and other account credentials confidential. Do not share them with another person, and avoid using the same password across multiple services. We will not normally ask you to provide your full password through an unsolicited message.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, why it was collected, whether an account remains open, the need to resolve disputes and applicable obligations.

Closing an account does not always result in the immediate deletion of every record. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Once information is no longer required, we take reasonable steps to delete it, securely destroy it or make it anonymous, subject to technical and legal limitations.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may be limited or declined where an exception applies, where fulfilling it would affect another person’s privacy, or where information must be retained for legal, security or fraud-prevention purposes.

How to exercise your rights

To make a privacy or data request, contact support@luckyfriendscasino.best. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. We may need to verify your identity before completing a request. This is a security measure designed to prevent personal information being disclosed or changed by an unauthorised person.

Access: You can ask for information about the personal data we hold about you and, where appropriate, request a copy or summary of that information.
Correction: You can ask us to correct personal information that is inaccurate, incomplete, outdated or misleading. Please provide the correct information and explain what needs to be changed.
Deletion: You can ask us to delete your personal information where it is no longer needed, where there is another applicable basis for deletion, or where the request is otherwise available under applicable requirements. Deletion may not be possible for records that must be retained.
Marketing consent: You can withdraw your consent to marketing communications at any time by contacting support@luckyfriendscasino.best. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not affect essential account, security, transaction or service communications.

We aim to handle privacy requests within a reasonable timeframe. If a request cannot be completed, we will explain the reason where appropriate. You may also ask questions about how your information is used, request clarification about this policy or raise a concern by contacting support@luckyfriendscasino.best.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The updated version will apply from the date it is made available on the website. We encourage you to review this page periodically so you remain aware of how information is handled. If a change is significant, we may provide additional notice where appropriate.